Customer story · Knoxville, TN
How The Phone Exchange ditched spreadsheets and automated collections with MaedrixRTO
The Phone Exchange runs a lease-to-own phone business in Knoxville. Before MaedrixRTO, tracking payments and chasing down past-due customers meant hours of manual spreadsheet work every week.
Saved on billing and chasing payments
Recovery rate on past-due accounts with smart payment retries
Meaningful additional revenue processed without manual follow-up over the first 30–60 days
The challenge
Like a lot of independent lease-to-own phone retailers, The Phone Exchange was tracking leases, payments, and past-due accounts by hand. Staff spent hours every week updating spreadsheets and manually calling or texting customers to collect on missed payments — time that could have gone into running the shop.
The solution
MaedrixRTO took over payment tracking and collections. Every contract, payment, and past-due account now lives in one place, updated automatically. When a payment fails, MaedrixRTO's smart retry logic charges the most recently added card first, then automatically retries every card on file, every day, until the payment goes through — no manual follow-up required.
The results
Staff got roughly 7 hours a week back that used to go into billing and chasing payments. Smart payment retries brought the recovery rate on past-due accounts up to 95%. And over the first 30–60 days, The Phone Exchange processed a meaningful amount of additional revenue without any manual follow-up — money that used to require a phone call now just gets collected.
See it in action
Here's how a real shop in Knoxville eliminated spreadsheet tracking and automated card retries.